Cookie Policy

1. Introduction

This Cookie Policy explains how Visva Business Solutions (OPC) Private Limited, operating under the business name VisVa ("VisVa," "we," "us," or "our"), may use cookies and similar technologies in connection with the website https://visva.co/ (the "Website").

The purpose of this Policy is to explain the nature of cookies, the circumstances in which they may be used, the categories of information they may process, the purposes for which such technologies may be deployed, and the choices that may be available to visitors.

Cookies and similar technologies may be used to support the operation of a website, maintain technical functionality, remember certain preferences, understand website performance, measure interactions, or support other activities associated with the administration of an online service.

The specific technologies used on the Website may change as the Website, its hosting arrangements, its functionality, and its service providers change. Accordingly, this Policy describes the general approach applicable to cookies and similar technologies rather than representing that every category described below is necessarily active at all times.

This Policy should be read together with the VisVa Privacy Policy, Terms and Conditions, Disclaimer, and any other applicable notices published on the Website.

Nothing in this Policy is intended to authorize the use of a cookie, tracking technology, or personal information in a manner that is prohibited by applicable law.

2. Business Identity and Contact Information

The Website is operated by the following business:

Legal Business Name: Visva Business Solutions (OPC) Private Limited
Operating Name: VisVa
Website: https://visva.co/
Email: support@visva.co
Telephone: +1 (888) 973-3308
Business Address: Industrial Shed No. F-135, Phase 8-B, Industrial Area, Mohali, Punjab 140308, India.

VisVa provides business-oriented printer management and related services within the scope described on the Website or expressly agreed upon in writing with a client.

VisVa operates independently and does not represent itself as an authorized service centre, subsidiary, division, representative, or officially endorsed service provider of any printer manufacturer.

Questions concerning this Cookie Policy or the Website's use of cookies may be directed to the contact details stated above.

3. Meaning of Cookies

Cookies are small data files that a website may store in a visitor's browser or device. They may contain information such as an identifier, a preference, a session reference, or technical data associated with a particular website interaction.

A cookie may be created by the website being visited or by another service whose technology is incorporated into that website.

Cookies can differ in their duration, purpose, technical characteristics, and relationship to the website operator or an external service provider.

Some cookies are designed to exist only during a browsing session and may be deleted when the browser is closed. Others may remain on a device for a defined period or until they are deleted by the visitor or browser.

A cookie does not necessarily identify a person by name. Depending on the circumstances, however, cookie identifiers and associated information may constitute personal information or personal data under applicable law.

The legal classification of information collected through cookies depends on the information involved, the purposes of processing, the parties able to access it, and the applicable legal framework.

4. Similar Technologies

In addition to conventional browser cookies, websites may use other technologies that perform related functions.

Depending on the Website's actual configuration, these technologies may include:

• Local storage: Browser storage that may retain information between visits.
• Session storage: Browser storage that ordinarily remains available during a particular browser session.
• Pixels and tags: Small code elements that may record an event, measure a page interaction, or communicate information to a service provider.
• Scripts and software libraries: Code used to operate website functions or communicate with external services.
• Log files: Technical records that may contain information about requests, errors, access times, browser characteristics, or related events.
• Device or browser identifiers: Technical identifiers that may help distinguish one session or browser from another.
• Similar tracking or measurement technologies: Other mechanisms that perform functions comparable to cookies, where implemented.

This Policy uses the term "cookies and similar technologies" to refer collectively to these mechanisms where appropriate.

The inclusion of a technology in this section does not establish that VisVa currently uses that technology. Actual use depends on the Website's configuration and the services integrated into it.

5. Categories of Cookies

Cookies may be classified according to their purpose, duration, or the party responsible for setting them.

5.1 Strictly Necessary Cookies

Strictly necessary cookies may be used where required to provide a website function requested by a visitor or to support the secure and technically reliable operation of the Website.

Depending on the technical configuration, these cookies may support activities such as:

• Maintaining a session where a session is required.
• Supporting navigation between website pages.
• Managing technical requests and server interactions.
• Supporting security controls and abuse prevention.
• Maintaining a visitor's selection concerning cookie preferences.
• Supporting functions required for a form or other requested website feature.
• Helping identify or manage technical errors affecting website operation.

The actual necessity of a cookie depends on the function it performs and the circumstances in which it is used.

Where applicable law permits strictly necessary cookies to operate without consent, VisVa may rely on the relevant legal basis. Where consent or another legal requirement applies, the relevant requirement will govern.

A cookie should not be classified as strictly necessary merely because it is convenient for the Website operator.

5.2 Functional or Preference Cookies

Functional cookies may be used to remember a visitor's preferences or choices and to support features that make a subsequent interaction more consistent.

Depending on the Website's implementation, these cookies may relate to language preferences, interface settings, previously selected options, or other preferences that a visitor has chosen to retain.

Such cookies may improve continuity between visits. They are not necessarily required for the basic operation of every page.

Where applicable law requires consent for a functional cookie, the cookie should be activated only in accordance with the relevant consent requirements.

5.3 Analytics and Performance Cookies

Analytics or performance cookies may be used, where implemented, to help understand how visitors interact with the Website.

The information may concern matters such as pages viewed, links selected, approximate visit duration, navigation patterns, referral sources, browser or device characteristics, and technical errors.

Analytics information may be used to evaluate website performance, identify usability problems, understand which pages are visited, and determine whether technical improvements are required.

The extent of information collected depends on the particular analytics technology, its settings, and the applicable service provider's practices.

Where analytics technology collects or processes personal information, VisVa will handle the relevant processing in accordance with applicable law and the disclosures provided to visitors.

Analytics cookies that require consent will not be treated as automatically authorized merely because a visitor accesses the Website.

5.4 Advertising and Marketing Cookies

Advertising or marketing cookies may be used by a website or an integrated third-party service to measure advertising interactions, attribute visits or enquiries to advertising sources, manage advertising frequency, or support the delivery of relevant advertisements.

The Website's actual use of advertising cookies depends on whether advertising or conversion-measurement technologies are installed and enabled.

Such technologies may involve information about a browser, device, referral source, page interaction, or conversion event. Depending on the provider and configuration, information may be associated with identifiers maintained by that provider.

Where advertising cookies or similar technologies require consent, they should not be activated before the required consent has been obtained.

VisVa does not represent that advertising or marketing cookies are necessarily active on the Website at the time this Policy is published.

5.5 Security and Fraud-Prevention Technologies

Security-related cookies or similar technologies may be used, where appropriate, to help protect the Website against abuse, suspicious activity, automated requests, or unauthorized access.

Such technologies may support request validation, rate limiting, session management, or other technical security measures.

The information processed for security purposes depends on the specific mechanism and its configuration.

Security technologies will be used only for appropriate purposes and subject to applicable legal requirements.

5.6 Embedded Content and Third-Party Functionality

The Website may contain or link to functionality provided by external services. Depending on the implementation, examples may include fonts, media, maps, chat functionality, forms, payment-related components, analytics tools, or other third-party resources.

When an external resource is loaded, the relevant provider may receive technical information such as an IP address, browser details, request information, or information associated with the requested resource. The provider's technology may also use cookies or similar identifiers.

The presence of a link to an external website does not, by itself, establish that the external website's cookies are placed on a visitor's device.

The operation of embedded or integrated third-party technology depends on the actual integration and the provider's settings.

Where a third-party technology requires consent before it may store or access information on a visitor's device, it should be handled in accordance with the applicable consent requirements.

6. Session Cookies and Persistent Cookies

Cookies may also be classified according to how long they remain available.

6.1 Session Cookies

Session cookies are generally intended to operate during a browsing session. They may be removed when the browser session ends, depending on the browser and the cookie's technical settings.

Such cookies may support temporary navigation state, session-related functionality, or other functions that are not intended to persist indefinitely.

6.2 Persistent Cookies

Persistent cookies may remain on a device after a browsing session ends. Their duration depends on the expiry settings established by the website or service provider.

They may be used, where appropriate, to retain preferences, recognize a previously recorded choice, or support a function across multiple visits.

Persistent cookies should not be retained longer than reasonably necessary for the purpose for which they are used, subject to applicable legal requirements.

6.3 Duration Is Technology-Specific

The exact lifetime of a cookie cannot be determined solely from its general category. It depends on the specific cookie, its settings, the browser, and any relevant third-party service.

Where a cookie inventory is maintained for the Website, its actual name, purpose, provider, and duration should be documented from the live implementation rather than inferred from general descriptions.

7. First-Party and Third-Party Cookies

7.1 First-Party Cookies

First-party cookies are generally set by the website or domain being visited.

Depending on the Website's configuration, first-party cookies may support navigation, preferences, session handling, security, performance, or other functions operated directly by the Website.

The presence of a first-party cookie does not necessarily mean that all information associated with it is accessible only to VisVa. Technical arrangements and integrations may affect access and processing.

7.2 Third-Party Cookies

Third-party cookies may be set or accessed by an external service integrated into the Website.

Depending on the technology involved, the external provider may process information under its own privacy notice, service terms, and technical settings.

VisVa does not control every aspect of an independent provider's technology, retention practices, or subsequent processing. Nevertheless, where VisVa determines to integrate a third-party service, its use of that service remains subject to applicable legal obligations.

Visitors should consult the relevant provider's privacy and cookie documentation when additional information about that provider's practices is required.

7.3 Changes to Third-Party Services

External service providers may modify their technology, cookie names, data collection practices, or retention settings.

For this reason, any published cookie list should be reviewed when relevant integrations change. General descriptions in this Policy should not be treated as a verified inventory of every cookie that may be set under every browser or configuration.

8. Purposes for Which Cookies May Be Used

Subject to the Website's actual implementation and applicable law, cookies and similar technologies may be used for the following purposes.

8.1 Website Operation

To support the delivery of requested website pages, navigation, session-related functions, and other technical operations.

8.2 Security and Reliability

To assist with security controls, request validation, abuse prevention, error investigation, and the reliable operation of website functions.

8.3 Preference Management

To remember choices made by visitors, including cookie preferences where a suitable preference-management mechanism is implemented.

8.4 Website Performance

To understand whether pages and functions are operating as expected and to identify technical errors or performance problems.

8.5 Usage Measurement

Where analytics technologies are enabled lawfully, to assess how visitors use the Website and which content or functions may require improvement.

8.6 Enquiry and Form Functionality

Where a form or related function is implemented, to support its operation, validate requests, or manage technical state associated with a submission.

The submission of information through a form is separately subject to the applicable privacy disclosures.

8.7 Advertising Measurement

Where advertising or conversion-measurement technologies are installed and enabled lawfully, to assess interactions associated with advertising and measure relevant events.

8.8 Compliance and Recordkeeping

Where appropriate, to retain or retrieve a visitor's cookie choice or other technical record needed to demonstrate that a preference-management process has been applied.

The actual purposes of each cookie should correspond to its documented function. This section does not authorize unrelated or undisclosed processing.

9. Consent and Legal Basis

The use of cookies and similar technologies is subject to the legal requirements applicable to the Website, the visitor, the technology, and the relevant processing activity.

Certain technologies may be permitted without consent where they are strictly necessary for a function requested by the visitor or fall within another applicable legal exception.

Other technologies, including certain analytics, advertising, or preference technologies, may require prior consent before they store or access information on a visitor's device.

The applicable requirements vary by jurisdiction. VisVa will assess consent and other legal requirements in accordance with the laws applicable to the relevant activity.

Where consent is required, it should be freely given, specific, informed, and expressed through an appropriate affirmative action. A visitor's continued browsing should not be treated as consent where applicable law requires a different form of consent.

Where a cookie preference mechanism is provided, it should present the available choices in a manner appropriate to the technologies in use. Refusing non-essential cookies should not unnecessarily prevent access to unrelated basic website content.

A visitor's choice should be respected in accordance with the applicable law and the capabilities of the relevant technology.

10. Cookie Preference Management

Where the Website provides a cookie banner, preference centre, or other cookie-management mechanism, visitors may use it to review or change the available choices.

Depending on the mechanism, the available options may include accepting applicable optional cookies, rejecting optional cookies, or selecting preferences by category.

The available options will depend on the Website's actual configuration. This Policy does not represent that a particular preference centre or category-level control is currently active unless it has been implemented and verified.

Where consent is required, the preference mechanism should prevent the relevant optional technologies from being activated before consent is obtained and should allow consent to be withdrawn or modified where required by law.

A record of a cookie preference may be retained where reasonably necessary to remember and apply that choice.

If no cookie preference tool is available, visitors may also use browser settings as described below. Browser controls may not provide the same level of category-specific control as a properly configured consent mechanism.

11. Browser Controls and Cookie Deletion

Most commonly used browsers provide settings that allow visitors to view, block, restrict, or delete cookies.

The exact steps depend on the browser and its version. Visitors should consult the official help documentation for their browser to determine how to manage cookie settings.

Browser settings may permit visitors to:

• Delete cookies already stored on the device.
• Block cookies from some or all websites.
• Restrict certain third-party cookies.
• Configure notifications or controls for some cookie activity.
• Clear browsing data when the browser is closed.
• Use private or incognito browsing modes.

The availability and effect of these controls vary between browsers.

Deleting cookies may remove a previously saved preference. As a result, a website may no longer remember a visitor's earlier choice, and the visitor may be asked to make that choice again.

Blocking all cookies may also interfere with session-related or other necessary website functions. Some pages or features may not operate as intended if required storage or cookies are disabled.

Browser-level controls do not necessarily prevent all forms of information collection. Certain technologies may rely on mechanisms other than conventional cookies, and information may still be processed where permitted by applicable law.

Visitors who wish to limit optional cookies should use the Website's preference mechanism where available, together with the relevant browser settings.

12. Withdrawal or Modification of Consent

Where a visitor has provided consent for optional cookies or similar technologies, that visitor may withdraw or modify consent through the available preference mechanism where required by applicable law.

Withdrawal should be as accessible as the method used to provide consent, subject to the applicable legal requirements and technical circumstances.

Withdrawal does not make processing that occurred lawfully before withdrawal automatically unlawful. It does, however, affect the continued use of technologies for which consent is required, in accordance with applicable law.

Following withdrawal, some information already collected may remain in the records of a service provider where retention is permitted or required by law. Any such retention is subject to the relevant privacy disclosures and legal requirements.

Where the Website does not provide an operational preference-management control, visitors may contact VisVa to report the issue. Contacting VisVa should not be represented as an immediate technical substitute for a functioning consent control where the law requires such a control.

13. Information That May Be Associated with Cookies

Depending on the technologies actually used, cookie-related information may include:

• Cookie identifiers or other technical identifiers.
• Browser type and version.
• Device or operating-system characteristics.
• IP address or approximate location derived from technical information.
• Pages requested or viewed.
• Referring pages or sources.
• Dates, times, and durations of website interactions.
• Selected website preferences.
• Technical events, errors, or performance information.
• Interactions with forms, buttons, or other website functions.
• Advertising or conversion events, where the relevant technology is implemented.

Not every cookie collects every type of information listed above.

The information available to VisVa or an external service provider depends on the specific technology, its configuration, and the parties' respective roles.

VisVa does not represent that the Website collects every category of information described in this section. The list identifies possible categories that may be relevant to cookie-based website functionality.

14. Relationship Between Cookies and Personal Information

Cookie identifiers and associated technical information may, in some circumstances, constitute personal information or personal data under applicable law.

Where this is the case, the collection and use of such information are subject to the applicable Privacy Policy and relevant legal requirements.

Cookies may be associated with other information when necessary for a lawful purpose. The extent of any association depends on the technology, the purpose of processing, and the service provider's configuration.

This Cookie Policy does not independently authorize VisVa to collect, combine, disclose, or use personal information for a purpose that is not otherwise permitted by applicable law.

Visitors should review the Privacy Policy for information concerning the handling of personal information, applicable rights, retention practices, and contact procedures.

15. Disclosure to Service Providers and Other Parties

Where cookies or similar technologies are supplied by external service providers, those providers may receive or process information as necessary to deliver the relevant service.

Examples may include hosting providers, security services, website-performance tools, analytics providers, communication tools, or advertising measurement providers, where such services are actually used.

The information disclosed depends on the technology and the relevant service arrangement.

VisVa will address applicable requirements concerning service providers, contractual arrangements, data protection, security, and disclosures in accordance with the law governing the relevant processing.

A provider's access to information does not automatically mean that the provider may use that information for any purpose it chooses. The provider's role and permitted processing depend on the applicable terms, settings, and legal requirements.

Where a third-party service processes information under its own terms or privacy practices, visitors may need to review the provider's documentation to understand those practices.

16. International Processing

VisVa is operated by Visva Business Solutions (OPC) Private Limited, based in Mohali, Punjab, India, and the Website serves business customers in the United States and Canada.

Depending on the technologies integrated into the Website, cookie-related information may be processed in more than one country.

The locations in which information is processed depend on the hosting arrangements, service providers, technical infrastructure, and applicable contractual terms.

Where international transfers of personal information are subject to legal requirements, the relevant transfer must be handled in accordance with those requirements.

This Policy does not assert that every cookie-related record is transferred internationally or that any specific transfer mechanism is in place. Those matters depend on the actual services and processing arrangements used.

Additional information about personal-information processing may be available in the Privacy Policy or from VisVa upon an appropriate enquiry.

17. Data Retention

Cookie-related information should be retained only for as long as reasonably necessary for the relevant purpose, subject to applicable legal obligations and any other lawful basis for retention.

The retention period may differ according to the nature of the cookie, the service provider, the purpose of processing, and the settings applied to the relevant technology.

Session cookies may be designed to expire at the end of a session. Persistent cookies may have a specified expiry date or remain available until deleted, depending on their configuration.

Logs or records associated with security, technical troubleshooting, consent management, or compliance may be subject to separate retention arrangements.

VisVa does not assign one universal retention period to all cookies because different technologies may perform different functions.

Where a detailed cookie inventory is maintained, the retention period or expiry information for each cookie should be recorded based on the actual implementation.

18. Security

VisVa may use appropriate technical and organizational measures to help protect the Website and the information processed through it.

Depending on the circumstances, such measures may include access controls, security updates, hosting safeguards, monitoring for technical faults, and other reasonable protections.

No website, browser, transmission method, or online storage mechanism can be represented as completely secure in every circumstance.

Visitors should exercise reasonable care when using the Website and should avoid submitting unnecessary sensitive information through ordinary website forms or email.

Any specific security obligations accepted for a service engagement will be governed by the applicable written agreement and law.

19. Children's Privacy

The Website is intended to provide information about business-oriented printer management and related services. It is not specifically designed as a service directed to children.

VisVa does not intend to use cookies to knowingly collect personal information from children in a manner that violates applicable law.

Where laws impose special requirements concerning children, parental consent, or the processing of children's personal information, those requirements apply as relevant.

If a visitor believes that information relating to a child has been collected through the Website inappropriately, the visitor may contact VisVa using the details in this Policy.

Any report will be assessed in light of the available information and applicable legal requirements.

20. Third-Party Websites

The Website may contain links to external websites, product documentation, support resources, or other online services.

When a visitor follows an external link, the external website may use cookies and similar technologies according to its own configuration and policies.

VisVa does not control every external website and is not responsible for the cookie practices of an independently operated website merely because a link to it appears on the VisVa Website.

Visitors should review the applicable privacy and cookie notices before interacting with an external website, submitting information, downloading software, or completing a transaction.

This section does not remove any responsibility that VisVa may have under applicable law for a service or technology that it itself integrates into the Website.

21. Do Not Track and Similar Browser Signals

Some browsers and extensions may provide settings or signals intended to communicate a visitor's preferences concerning tracking.

The meaning and technical effect of these signals may vary by browser, technology, and jurisdiction.

The Website's ability to recognize or respond to a particular signal depends on its actual implementation and the requirements of applicable law.

VisVa does not represent that every browser signal is detected or honored by every technology used on the Website.

Where applicable law requires a website to recognize or respond to a particular preference signal, the relevant requirement will govern.

Visitors should use the available cookie preference mechanism and browser controls to manage optional technologies.

22. Changes to This Cookie Policy

VisVa may revise this Cookie Policy from time to time to reflect changes in the Website, its technologies, service providers, business operations, or applicable legal requirements.

When a revision is made, the "Last Updated" date at the beginning of this Policy will be changed as appropriate.

A revision to this Policy does not automatically amend an existing written service agreement or retrospectively remove a right that has already accrued.

Where a change requires additional notice, consent, or another action under applicable law, that requirement will be addressed as appropriate to the relevant change.

Visitors are encouraged to review the current version of this Policy periodically, particularly when using the Website after a material change has been published.

The version published on this page is intended to describe the Cookie Policy currently maintained by VisVa, subject to applicable law.

23. Relationship with Other Policies

This Cookie Policy should be read together with the following documents, where published and applicable:

• Privacy Policy: https://visva.co/privacy-policy/
• Terms and Conditions: https://visva.co/terms-and-conditions/
• Service and Cancellation Policy: https://visva.co/service-and-cancellation-policy/
• Disclaimer: https://visva.co/disclaimer/

Each document serves a separate purpose.

The Cookie Policy addresses the use of cookies and similar technologies. The Privacy Policy addresses the broader handling of personal information. The Terms and Conditions and Service and Cancellation Policy address relevant website terms and service-related matters.

This Cookie Policy does not replace the Privacy Policy, create a separate authorization to process personal information, or override a mandatory legal requirement.

Where documents address the same matter, they should be read together in accordance with their express terms and applicable law.

24. Contact and Enquiries

Questions, concerns, or requests relating to this Cookie Policy may be directed to VisVa using the contact information below.

Business Name: Visva Business Solutions (OPC) Private Limited
Operating Name: VisVa
Website: https://visva.co/
Email: support@visva.co
Telephone: +1 (888) 973-3308
Business Address: Industrial Shed No. F-135, Phase 8-B, Industrial Area, Mohali, Punjab 140308, India.

When submitting an enquiry, visitors should identify the relevant issue clearly and include only information reasonably necessary to address the request.

Visitors should not send passwords, authentication codes, payment card security information, or other unnecessary sensitive credentials through ordinary email correspondence.

VisVa will assess enquiries in accordance with the nature of the request, the information available, and applicable legal requirements.

25. Final Notice

This Cookie Policy provides general information about cookies and similar technologies that may be used in connection with the VisVa Website.

The precise cookies, identifiers, providers, retention periods, and processing activities applicable at any particular time depend on the Website's actual technical configuration and the services integrated into it.

The descriptions in this Policy should not be interpreted as a verified inventory of every cookie or as confirmation that every category described is currently active.

Where a detailed cookie inventory or consent mechanism is required by applicable law, it should reflect the technologies actually deployed and the choices that visitors are able to make.

All provisions of this Policy are subject to applicable law and to any rights or obligations that cannot lawfully be excluded or restricted.